FAQs

If you have a simple problem a 15 minute appointment may be sufficient.

Otherwise, your initial appointment will usually take about 30 minutes. This gives us enough time to take your medical history, listen to your concerns, address more than one problem, perform an examination and order any necessary tests for you. 

If you have a more complex problem, or several issues that you’d like to discuss, then we’d probably recommend a longer appointment. That way, you can be sure that you’ll get the time your issues deserve.

Follow up appointments are usually 15 or 30 minutes. We can advise, at the time of your appointment, how long your next one should be.

Of course, if you feel you’d like a longer appointment, for whatever reason, the length of your appointment is your choice.

Only the doctors at our practice will have access to your records. We recommend that you share any results or reports with your regular GP, and we are happy to share it with them with your permission, however we respect and maintain your confidentiality. We store your records securely with multiple levels of security to prevent unauthorised access.

We will not charge you any additional fees for providing a private prescription. You will have to pay the pharmacy for any medications that you are prescribed. We will be able to give you a rough indication of the cost of the medications, however each pharmacy sets their own charges for dispensing private prescriptions.

We are able to take blood tests, test urine samples and ECGs if required at your appointment. In some cases, if you require additional tests such as an X-Ray or ultrasound scan, we can arrange this for you via links to private local hospitals.

Each insurance provider is different so it’s important to check this out before you consult with Stone Medical Clinic. Many providers don’t cover primary care GP consultations but will cover tests if needed.

Our premises, although situated on the ground floor, we do have steps leading to the consultation room and unfortunately our toilet is not wheelchair-accessible. If this poses a problem, please contact us so we can make alternative arrangements to see you.

We do have a hearing loop available. If you have specific mobility or accessibility requirements, please contact us and we will work together to find a solution.

If you require an interpreter – including British Sign Language – please discuss this with us before booking an appointment.  There will be a cost in addition to the appointment fee.

A deposit of £50 will be taken prior to your appointment. This will be deducted from your total invoice amount. Additional payments for treatment or tests required at the time of consultation are payable at the end of the consultation. We accept payments in cash, card or cheque.  Cancellations with less than 48 hours notice will lose the deposit fee. If you miss your appointment for any reason without notice, you will not be entitled to any refund and will need to rebook.